Return & Exchange Policy

At Snaffeur Equestrian, we aim to ensure you are happy with your purchase. Returns are accepted within 7 days of receipt; however, we strongly encourage exchanges wherever possible.

Eligibility for Return or Exchange (Within 7 Days)

• Item must be unused, unworn, unwashed, and in original packaging with all tags attached.
• Items must be free from horse hair, stains, odour, or any signs of use.
• Return shipping fees are borne by the customer unless the issue is due to our error (wrong or defective item).
• Once inspected and approved, customers may choose between:
  • Exchange (preferred)
  • Store credit (valid for future purchases)
• Refunds to original payment method are generally not provided, except for wrong or defective items.

Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Helmets
• Bits
• Undergarments & socks
• Clearance / discounted items
• Custom or personalised orders
• Any product that has been used or shows signs of wear

How to Start a Return or Exchange

1. Email order@snaffeurequestrian.com with your order number, the item involved, and your reason for return/exchange.
2. Our team will verify eligibility and provide the return address and instructions.
3. Customers must use a trackable shipping method. We are not responsible for lost parcels.
4. Once the item is received and inspected, we will assist with an exchange or store credit.
   

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us within 48 hours with photos.
We will replace the item at no cost to you.

Important Notes

• Shipping fees are non-refundable.
• Exchange shipping (return + re-delivery) is paid by the customer unless due to our error.
• We reserve the right to reject returns that do not meet the above conditions.

Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account again.
• Then contact your bank or credit card company — it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.