Shipping policy
Shipping Policy
We aim to deliver your order as quickly and safely as possible. Please read below for details on our shipping process:
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Times
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Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
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Estimated delivery time within Malaysia: 1–5 business days.
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For international orders, delivery may take 7–21 business days, depending on your location and customs clearance.
Shipping Partners
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We work with trusted courier services such as J&T, DHL, and others, depending on your location and selected service.
Tracking Your Order
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Once shipped, you’ll receive a tracking number via email.
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You can track your parcel on the courier’s website or contact us if you need assistance.
Shipping Delays
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We are not responsible for delays caused by courier service, natural disasters, customs clearance, or incorrect shipping information provided by the customer.
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During peak periods (festive seasons, sales), shipping times may be slightly longer.
Wrong or Incomplete Address
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Please ensure your shipping address is complete and correct.
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Orders returned to us due to incorrect addresses will require additional shipping fees to be resent.
International Shipping & Duties
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International customers are responsible for any customs duties or import taxes that may apply.